Returns & Refund Policyt

Returns & Refund Policy

Return Period

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required.

Do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, newspapers, magazines)

• Intimate or sanitary goods

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Some health and personal care items

Partial Refunds

Partial refunds may be granted for:

• Books with obvious signs of use

• Opened CDs, DVDs, video games, or software

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned more than 14 days after delivery

Conditions for Returns

• Product must be unused, unworn, unwashed, and without any flaws.

• Must include original tags, manuals, warranty cards, freebies, invoice, and accessories.

• Must be returned in the original and undamaged manufacturer’s packaging/box.

  • Do not apply tape or stickers directly on the box.

Refunds Policy

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few working days.

Issuance of Refunds

Note: Shipping fee is refunded along with the returned product amount once the quality check is completed.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

How to Return or Exchange

1. Complete Return Form – Fill out the Return Form and include it with your shipment.

   • Don’t have a Return Form? Click here to download one.

2. Pack & Ship – Return your item to our return address.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Advance Shipping

For purchases above ₨7,000, delivery charges must be paid in advance.

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the return shipping cost will be deducted from it.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.

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Contact Information

Email:
📩 Info@ennovex.pk
📩 ennovex.pk@gmail.com

Phone: (+92)326-8282669
Address: Lahore, Pakistan
Operating Hours: Monday – Saturday | 10:00 AM – 6:00 PM